ProProfs Chat

SEPTEMBER 20, 2019

To make customer service worse, British Airways replied something straight out of things that you should never say on “Twitter handbook” . But how to create a customer retention strategy that has the power to keep your existing customers engaged and delighted? The Technology Angle.

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

ProProfs Chat

JUNE 30, 2020

Create a positive customer-centric culture amidst the support team. Building a smart teamwork culture for your support team can always be a challenging task. Books on Customer Service Culture. For that to happen for your business, make sure that you have a great customer service culture in place. The Amazement Revolution.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

SurveySensum

JULY 14, 2020

She strongly believes that corporate culture and employee experience directly impact customer experience. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

CSM Magazine

JULY 21, 2020

Therefore, make sure new starters are engaged from the time they accept the job offer by fostering an inclusive environment where new agents flourish and quickly adapt to your contact centre’s culture. Consider buddying new recruits with a mentor who is on hand to answer quick day-to-day questions and illustrate contact centre culture.

Gamification 52

Gamification Handbook Social Media Video 52