ShepHyken

SEPTEMBER 22, 2021

Culture is one of the most important parts of customer service and customer experience. I’ve written numerous articles about this and have included a chapter on this topic in my latest book, I’ll Be Back: How to Get Customers to Come Back Again and Again , which by the way, is finally out. So there you have it.

Culture 110

Culture Customer Centricity Sports Customer Service Training 110

ShepHyken

MARCH 26, 2024

Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. I Googled the quote to find out who to attribute it to and found numerous variations: In sports, Ken Griffey Jr., Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Entertainment 88

Entertainment Sports Customer Service Training Training 88

Comm100

NOVEMBER 3, 2017

Recommended for you : You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why. For this reason, successful social media training starts with an analysis of staff’s existing skills, so that you will know what training each person needs. Service First. Know When to Make a Switch.

Social Media 117

Social Media Course Training Marketing 117