CSM Magazine

JULY 28, 2023

Survival often hinges on resolving this dichotomy to excel in customer relations. To meet the demands of customers today, companies should embrace technology and artificial intelligence (AI). Providing prompt and satisfactory responses remains paramount for customer-oriented companies.

Customer Satisfaction 52

Customer Satisfaction Self Service Management Multi-Channel 52

Kustomer

NOVEMBER 3, 2022

To meet this expectation, companies have to be forward-thinking about their customers’ wants and needs to get ahead of the curve — they need to be providing proactive customer support. What is proactive customer service and how is it different from reactive customer service?

Self Service 98

Self Service Effort Score Omni-Channel Chatbots 98

Kustomer

APRIL 13, 2022

This can complicate the customer support process, but it also has its advantages, allowing you to seek customer feedback. . There are also many valuable tools at your disposal that you can use to build a strong customer service strategy. Focus on Your Team’s Customer Service Skills. Use Chatbots.

Self Service 94

Self Service Customer Service Chatbots Omni-Channel 94

Comm100

FEBRUARY 5, 2018

Self Service Software. Exploring A Broad Term: What Is Customer Engagement Software? From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is.

Social Media 124

Social Media CRM Self Service Software 124

Myra Golden

APRIL 11, 2023

In Do More with Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential , you will learn three effective strategies to maximize the potential of your contact center. By equipping your agents with the right tools, you can help them provide better service and improve efficiency.

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52