Kustomer

FEBRUARY 29, 2024

Real-Time Messaging Real-time messaging capability enables immediate interaction with customers, fostering quick response times and enhancing overall customer satisfaction. Maximize support team efficiency with CRM chatbots and intelligent automation , coordinating personalized automation across the entire customer journey.

e-support 52

e-support Feedback Multi-Channel Self Service 52

Stella Connect

OCTOBER 30, 2017

You could direct them to offer a particular greeting, for example, or ask for each customer’s first name in the dressing room so they can follow up and assist. If you have a ecommerce CRM system, you could give associates access (a relatively easy and inexpensive hack) so they can use past buying behavior to ramp up suggestive selling.

Customer Experience 62

Customer Experience Retail Innovation Fashion 62

Answer Dash

APRIL 5, 2020

Consumers have never had a greater choice of products and services to choose from. This, in turn, means that providing exceptional customer service has become a greater challenge. In the past, companies developed channel-specific support models that compete for mastery.

Sales 63

Sales Customer Service Contact Center Omni-Channel 63