Remove CRM Remove eBook Remove Handbook Remove Innovation
article thumbnail

Customer Service Professional Development – Resources To Help You Learn & Grow

Comm100

The activities in this eBook can be great training materials to improve customer service or morale in your team. Author of The Service Culture Handbook. You could consider holding innovation workshops or brainstorming sessions where staff can come up with ideas and suggestions to improve the business also.

Resources 112
article thumbnail

23 market research thought leaders to follow on Twitter

Qualtrics

She’s the author of The New IT: How Technology Leaders are Enabling Business Strategy in the Digital Age and The CRM Handbook: A Business Guide to Customer Relationship Management. Follow Kate for the latest research on CRM and Customer Service. ( @kateleggett ). eBook: Guide to Modern Agile Research. Download Now.