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What To Expect From Omnichannel Ecommerce in 2022

Magellan Solutions

With the internet having already driven major progress on the first two customer needs, attention is now turning to convenience. . Ultimately, an omnichannel strategy can help drive increased sales and revenue. Meet customers where they are. Instead, it just diverted and dispersed much of that activity across different channels.

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Top 20 Books Every Customer Experience Professional Needs to Read Now

Chattermill

We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. The Effortless Experience dives into the CX world, debunking myths about the industry like the emphasis on dazzling and delighting customers over making things easy on them.