Maz Iqbal

NOVEMBER 13, 2014

giffgaff, as a matter of course, sends extra SIMs to members. Some folks just don’t get how to use the various customer interaction channels intelligently. More importantly, some folks don’t get customers. How is that possible? Some folks just don’t get mobile. Some folks don’t get social.

Customer Experience 92

Customer Experience Case Study Banking Customer Philosophy 92

Maz Iqbal

DECEMBER 22, 2014

When I interact with the organisations that I interact with do I get left with the feeling-experience of being cared for by an organisation? Are there any occasions where I, as a customer, feel cared for? Of course it matters! I, as a flesh and blood human being, do not show up on the organisational radar.

Leadership 103

Leadership Customer Philosophy Employee Engagement Loyalty 103

Education Services Group

JUNE 21, 2018

Freedom to flex resources to capitalize on opportunities and course correct. The path to developing a customer journey map is littered with obstacles. Interview customers, analyze data from your systems, and gather analytics on web traffic, and more. Ready to embark on the customer-mapping journey?

Customer Journeys 53

Customer Journeys Customer Philosophy Exercises Customer Retention 53