Maz Iqbal

JULY 28, 2014

If insanity is doing the same stuff over and over and expecting a different result then it occurs to me that many of us who are working on the Customer stuff can be labelled insane. Relationship is not merely the sum of a series of interactions. Personal is more than sending the customer emails and addressing her by using her name.

Customer Philosophy 92

Customer Philosophy CRM Customer Centricity Customer Retention 92

Maz Iqbal

NOVEMBER 13, 2014

Some folks just don’t get how to use the various customer interaction channels intelligently. More importantly, some folks don’t get customers. A customer who chooses to interact with you through digital channels is looking for a digital experience. Some folks just don’t get mobile.

Customer Experience 92

Customer Experience Case Study Banking Customer Philosophy 92

Maz Iqbal

JULY 30, 2014

The quality that you/i/we experience from the people we interact with, work with, sell to, buy from, makes a huge difference to our experience of living. CRM Culture Customer Experience Customer Philosophy Leadership / Change / Transformation Uncategorized customer experience customer service human to human quality strategy'

Customer Philosophy 91

Customer Philosophy CRM Leadership B2C 91

Maz Iqbal

DECEMBER 22, 2014

When I interact with the organisations that I interact with do I get left with the feeling-experience of being cared for by an organisation? Are there any occasions where I, as a customer, feel cared for? I, as a flesh and blood human being, do not show up on the organisational radar. The answer is: No!

Leadership 103

Leadership Customer Philosophy Employee Engagement Loyalty 103

ProProfs Chat

MARCH 26, 2020

The second approach makes the customer feel valued and, thus, is a great way to pave your way into ensuring customer loyalty. With the above examples, it is clear that having a customer philosophy is essential in building a bond for life with your customers. . So, how do you create a good customer philosophy? .

Customer Service 52

Customer Service Self Service Customer Philosophy Guidelines 52

transcosmos Information Systems

MAY 18, 2015

The skills can be trained and enhanced, but the attitude of service must be innate in the individual to provide customers with genuine care and pleasant experience. When you have a workforce that lives and breathes “customer first” qualities, the culture will ultimately manifest in every interaction they will have with customers.

Culture 48

Culture Company Customer Experience Customer Philosophy 48

Education Services Group

JUNE 21, 2018

Interview customers, analyze data from your systems, and gather analytics on web traffic, and more. Move from reactive to proactive: Changing your core customer philosophy from reactive to proactive is the biggest obstacle your company will face. Ready to embark on the customer-mapping journey?

Customer Journeys 53

Customer Journeys Customer Philosophy Exercises Customer Retention 53