ShepHyken

APRIL 10, 2023

In his book, The Human Experience , John Sills shares the three myths that create poor customer service. The Myth of Customer Feedback. The Myth of Return on Investment. You have to change the mindset that good customer service is going to make you money. Why do customers stay loyal?

Return on Investment 62

Return on Investment Poor Customer Service Contact Center ROI 62

GlowTouch

OCTOBER 16, 2020

Customer support plays a vital role in determining how users perceive your business and if they want to remain loyal to your brand. Customers today can freely discuss their experiences on social media, review websites, and other public forums, so poor customer service can be an existential threat. About GlowTouch.

Training 52

Training How To Contact Center Return on Investment 52

Stella Connect

MAY 11, 2017

Approximately half of those 1,000 customers have completed follow-up feedback requests (you read that right: a 50% response rate ). Talk about a return on investment. Try Stella Connect out for yourself to see how we can help your service recovery).

Voice of Customer 40

Voice of Customer Data Contact Center Return on Investment 40

Natalie Petouhof

SEPTEMBER 1, 2016

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. A strategy to meet the social customer care goals and objectives. Costs of Investment.

ROI 45

ROI Social Media Airlines Customer Service 45