Contact Center Customer Care Poor Customer Service Return on Investment 
GlowTouch
OCTOBER 16, 2020
Customers today can freely discuss their experiences on social media, review websites, and other public forums, so poor customer service can be an existential threat. Importance of Customer Support Training. Customer care is a competitive advantage. About GlowTouch.
Natalie Petouhof
SEPTEMBER 1, 2016
Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. Customer care extends far beyond the traditional call center. Costs of Investment.
Stella Connect
MAY 11, 2017
Approximately half of those 1,000 customers have completed follow-up feedback requests (you read that right: a 50% response rate ). Talk about a return on investment. Try Stella Connect out for yourself to see how we can help your service recovery).
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