AWS Machine Learning

AUGUST 30, 2023

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. Customers now want to apply the power of large language models (LLMs) to further improve the customer experience with generative AI capabilities. We discuss two such use cases in this section.

Self Service 102

Self Service Contact Center Multi-Channel Knowledge Base 102

GlowTouch

DECEMBER 12, 2022

For instance, we know, and the data confirms that customers prefer live chat as a communications channel. We have talked about how the merging of humans and machines can have a positive impact on the overall user experience: Improved first-contact resolution. Happy customers tend to spend more. WizDom helps with this.

Self Service 52

Self Service Contact Center Multi-Channel Knowledge Base 52

BlueOcean

NOVEMBER 29, 2023

TX strategy is the ultimate integration of customer experience (CX), employee experience (EX), the multi experience (MX), and user experience (UX). And when customers express their gratitude for this level of service, agents can feel good about the impact they’re making.

Contact Center 156

Contact Center Multi-Channel Strategy Self Service 156

GlowTouch

FEBRUARY 2, 2023

For instance, we know, and the data confirms that customers prefer live chat as a communications channel. The result is WizDom , which is becoming a multi-purpose tool with positive effects on the key metrics that measure customer support program performance. WizDom helps with this.

Self Service 52

Self Service Contact Center Multi-Channel Knowledge Base 52

NobelBiz

NOVEMBER 6, 2023

In today’s fast-paced digital environment, intelligent automation has become a powerful force, propelling change within call centers across the globe. Contact centers serve as the lifeblood of customer service for countless businesses, and the integration of intelligent automation holds the key to unlocking their full potential.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

Avaya

OCTOBER 11, 2016

What’s needed is the re-invention of the contact center for the digital era. This is a contact center for the digital era. Companies today don’t want to risk losing customers as a result of a bad experience. We can rebuild the contact center. This is the contact center for the digital era.

Contact Center 40

Contact Center Multi-Channel Omni-Channel Self Service 40

NobelBiz

FEBRUARY 22, 2023

In order to prepare for the future, what is the role of customer experience in the business world? And what technologies and trends should contact centers embrace now? Customer Experience: Physical encounters are being replaced by full digital journeys This transition has been expedited by the epidemic.

Omni-Channel 52

Omni-Channel Customer Experience Net Promoter Score Multi-Channel 52