Remove Contact Center Remove Infographics Remove Omni-Channel Remove Virtual Agent
article thumbnail

Waterfield Tech Research: Customer Experience Leaders Lag Significantly in Deploying Conversational AI

CSM Magazine

Waterfield Tech, a leading global customer engagement solutions provider, today announced research findings detailing a significant lag in the adoption of conversational AI in the contact center. For an infographic that illustrates the findings from Waterfield Tech’s research further, visit [link]. 80% are using voice.