Contact Center Employee Experience Handbook How To 
CX Accelerator
JANUARY 16, 2020
We discussed all kinds of ways to begin working toward an enhanced culture, or (if you’re lucky enough to have the beginnings of it in your organization already) how to accelerate the positive momentum you’ve already garnered. So how can we, as customer experience and contact center leaders, be intentional about something so nebulous?
CX Accelerator
JANUARY 16, 2020
We discussed all kinds of ways to begin working toward an enhanced culture, or (if you’re lucky enough to have the beginnings of it in your organization already) how to accelerate the positive momentum you’ve already garnered. So how can we, as customer experience and contact center leaders, be intentional about something so nebulous?
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Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service.
SurveySensum
JULY 14, 2020
She strongly believes that corporate culture and employee experience directly impact customer experience. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. Adrian Swinscoe – Customer Service & Experience Advisor, Speaker, Workshop, Masterclass Leader. LinkedIn : [link].
Storyminers
JULY 6, 2020
His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service.
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