TechSee

APRIL 24, 2023

In this post, we will explore the impact of economic inflation, and five best practices for improving performance by driving adoption of the technology innovations leaders have already made in order to boost service efficiency. Every executive in this closed forum shared that due to economic uncertainty, efficiency is their leading concern.

Average Handle Time 109

Average Handle Time First Call Resolution Culture Case Study 109

Integrity Solutions

SEPTEMBER 28, 2023

In This Post You Will Learn: What Does Customer Service Mean? The Impact Of A Customer Service Culture Enhancing Customer Service With A Sales Mindset Importance Of A Customer Service Strategy The Customer Experience Journey Contact Center Training Integrity Service® Customer Service Training What Does Customer Service Mean?

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Customer Service Training Training Customer Service Contact Center 110

VDS

OCTOBER 2, 2023

With Genesys Cloud CX, you can enjoy a rich mix of platform APIs and native features that allow you to create innovative experiences for both customers and employees. Some of the advantages of using Genesys Cloud CX include: 90% first-call resolution: Improved customer satisfaction due to the efficiency of the platform.

How To 52

How To Customer Journeys Contact Center Analytics 52

GlowTouch

JULY 13, 2020

Once you have divided your customers into meaningful segments, you’ll be able to analyze the most commonly occurring issues that your agents are dealing with and have a better understanding of which customer needs to prioritize for first-call resolution. Invest in Advanced Support Center Software.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

LiveChat

NOVEMBER 11, 2016

As a service provider you have to manage the little time you get to interact with customers to convey the pros of your services. According to a recent report by CFI group , customers are disappointed. The user-friendliness of cloud technology has made the scenario easier for the customer service environment. I can do it myself.

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Customer Service Call Center Virtual Call Center First Call Resolution 60

Natalie Petouhof

SEPTEMBER 1, 2015

Why Are Companies Struggling with The Seamless Customer Experience? Companies struggle to deliver on these expectations because their company and contact centers are filled with technology from 20 years ago.

Analytics 40

Analytics Omni-Channel Average Handle Time First Call Resolution 40