CSM Magazine

SEPTEMBER 1, 2022

Conversations about the future of work, employee engagement and empowerment have been propelled to the forefront of customer service strategies. Leaders across the ecosystem are emphasizing the importance of technology to overcome these challenges.

Technology 52

Technology Customer Service Contact Center Employee Engagement 52

Call Experts

JANUARY 29, 2020

Seamless customer experience is a significant contributor to a strong foundation for business growth. How can you monitor your customer experience? Partner with an experienced contact center to track and optimize your customer journey. Analyze your customer journey. 6 Key Benefits of Employee Call Off Lines.

Customer Experience 78

Customer Experience Customer Journeys Contact Center Call Center 78

CSM Magazine

AUGUST 8, 2023

Discover the secret to agent wellbeing in your contact centre with hints and tips that work. Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. 5 Common Sense Tips for Driving Employee Engagement 1. Then apply a little common sense.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

Verint

OCTOBER 11, 2017

Similarly, rare or unusual issues may not have occurred often enough for the contact center to be aware of them, so answers may only exist in the online community. Luckily, there is no need to choose between structured knowledge and unstructured online communities for your customer service strategy.

Self Service 27

Self Service Management Knowledge Base Contact Center 27

Storyminers

JULY 6, 2020

Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Think Customers

MAY 12, 2015

Periodically, a big brand will announce plans to invest millions of dollars in its customer service activities. Improving customer service isn't simply about throwing money at the problem or adding agents. In some cases, the same company continues to stumble a year or two later. We've all seen it before.

Customer Care 40

Customer Care Culture Training Customers 40