Myra Golden

OCTOBER 26, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

How To 88

How To Social Media Customer Service Representative Contact Center 88

Myra Golden

AUGUST 27, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

Social Media 69

Social Media Customer Service Representative Contact Center Customers 69

CSM Magazine

DECEMBER 18, 2017

More than 1,200 Arvato customer service representatives share tips, insights to help customers when reaching out to contact centers. While customer service representatives are empowered and trained to directly solve all of your issues, some more complicated inquiries are best left to a manager.

Customer Service Representative 40

Customer Service Representative Contact Center CRM Social Media 40

Myra Golden

AUGUST 27, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

Social Media 40

Social Media Customer Service Representative Contact Center Customers 40

Myra Golden

OCTOBER 26, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for customer service professionals. To be clear, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

How To 40

How To Social Media Customer Service Representative Contact Center 40

LiveChat

NOVEMBER 16, 2018

The last decade has been defined by the customer becoming the center of nearly every business initiative. This intense customer focus has paid off for those who’ve gotten their customer experience just right. On the other hand, poor customer service can cost companies dear. Quality Over Speed.

Poor Customer Service 45

Poor Customer Service Call Center Customer Service Representative Customer Care 45

CSM Magazine

JULY 6, 2021

Dan Slavin, CEO and co-founder of CodeBroker explains why handling customer complaints and appeasing customers plays an important role in avoiding negative reviews and reputational damage. We see them on the news, in public, on the highways and on social media. How to Make Amends with Irate Customers.

Social Media 59

Social Media Contact Center Software Call Center Retail 59