Contact Center Customer Retention Effort Score Loyalty Programs 
TechSee
JANUARY 7, 2020
Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.
Kustomer
JANUARY 11, 2022
Depending on the nature of your business and the needs of your customers, implementing automated assistance in the shape of features such as chatbots can offer many benefits, from quicker response times to streamlining staff expectations. Better Customer Retention. Improved Loyalty. Image source: financesonline.com.
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ProProfs Chat
MAY 6, 2020
Customer Experience Training Success Statistics. 60% of companies have expanded their focus on contact center efficiency, while 65% of contact centers track their efficiency efforts. (Source: Call Miner ) Tweet this. B2B Customer Experience Statistics. Source: CCW Digital ) Tweet this.
SurveySensum
JULY 20, 2023
Let’s start by understanding the four common types of customer churn in retail and discover effective solutions for each of them. By doing so, you can proactively work towards reducing churn and improving customer retention. Retailers can automate contact centers and warehouses, enabling quicker and more efficient service.
Thematic
NOVEMBER 13, 2018
In addition, with a well-implemented VOC program, you can better retain your customers – think higher customer loyalty scores, less churn, and a higher customer lifetime value, thanks to repeat purchases. Improve your Net Promoter Score. Our NPS score this month dropped by 15 points.
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