Remove Contact Center Remove Customer Retention Remove Effort Score Remove Loyalty Programs
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Customer retention in the telecom industry – new thinking

TechSee

Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.

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Implementing 24/7 Customer Service for Your Business? Here Are 9 Good Reasons Why You Should!

Kustomer

Depending on the nature of your business and the needs of your customers, implementing automated assistance in the shape of features such as chatbots can offer many benefits, from quicker response times to streamlining staff expectations. Better Customer Retention. Improved Loyalty. Image source: financesonline.com.

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50+ Customer Experience Statistics for 2020

ProProfs Chat

Customer Experience Training Success Statistics. 60% of companies have expanded their focus on contact center efficiency, while 65% of contact centers track their efficiency efforts. (Source: Call Miner ) Tweet this. B2B Customer Experience Statistics. Source: CCW Digital ) Tweet this.

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How to Enhance CX in Retail With Customer Feedback?

SurveySensum

Let’s start by understanding the four common types of customer churn in retail and discover effective solutions for each of them. By doing so, you can proactively work towards reducing churn and improving customer retention. Retailers can automate contact centers and warehouses, enabling quicker and more efficient service.

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How & why to restart your Voice of Customer program

Thematic

In addition, with a well-implemented VOC program, you can better retain your customers – think higher customer loyalty scores, less churn, and a higher customer lifetime value, thanks to repeat purchases. Improve your Net Promoter Score. Our NPS score this month dropped by 15 points.