Playvox

SEPTEMBER 30, 2022

Customer support teams can get a bad rap — people in other departments may think your team is just a cost center within your business or that it’s not as crucial as other teams. But as a contact center leader, you play a big role in breaking down these stereotypes. Your Customer Service Team Matters.

Contact Center 67

Contact Center Report eBook Tips 67

Verint

SEPTEMBER 21, 2017

Aberdeen research found that errors and delays in back-office processing were the number two cause of customer dissatisfaction. greater year-over-year growth in annual company revenue, and enjoyed an 88 percent customer retention rate vs. 43 percent for all others surveyed. To learn more, listen to the on-demand webinar.

Customer Centricity 37

Customer Centricity Insurance Groups Contact Center 37

SurveySparrow

FEBRUARY 3, 2019

Qualtrics is easily one of the top Customer Experience Management Software products. Qualtrics helps you to create fantastic customer profiles by gathering information about your customers through different surveys. The NPS gives you actionable data and thereby streamlines your customer experience management.

Software 75

Software Customer Experience NPS Survey 75