Storyminers

JULY 7, 2020

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. What’s the most important thing contact center managers should prepare for in 2017?

Contact Center 147

Contact Center Customer Expectations Management Wireless 147

Storyminers

JANUARY 24, 2017

Overall, it’s really just about providing a quality customer experience. We touched base with leading customer experience expert Mike Wittenstein to learn how you can make your contact center adaptive to customers’ evolving omni-channel expectations in 2017. 2017 won’t be a year of “one thing changes one time.”

Contact Center 133

Contact Center Omni-Channel Brands Hospitality 133

Storyminers

JANUARY 24, 2017

Overall, it’s really just about providing a quality customer experience. We touched base with leading customer experience expert Mike Wittenstein to learn how you can make your contact center adaptive to customers’ evolving omni-channel expectations in 2017. 2017 won’t be a year of “one thing changes one time.”

Contact Center 50

Contact Center Omni-Channel Brands Hospitality 50

Blake Morgan

OCTOBER 31, 2022

Most surveys are tied to Fred Reichheld’s Net Promoter Score, or NPS, which measures how likely a customer is to recommend the brand to friends and family. It has been the most popular way to measure customer experience, but it’s arguably outdated. The big question is if the company is customer-centric, or not.

Customer Centricity 105

Customer Centricity Survey Net Promoter Score Effort Score 105

ShepHyken

JANUARY 31, 2022

(Atlanta Small Business Network) In a world where business competition is fierce and consumers are more informed than ever before, building customer trust is vital. Building that trust starts with the very first interaction you have with your customers, and it should continue through every interaction you have following that initial one.

Customer Service 65

Customer Service Contact Center Trends Loyalty 65

Integrity Solutions

SEPTEMBER 28, 2023

In This Post You Will Learn: What Does Customer Service Mean? The Impact Of A Customer Service Culture Enhancing Customer Service With A Sales Mindset Importance Of A Customer Service Strategy The Customer Experience Journey Contact Center Training Integrity Service® Customer Service Training What Does Customer Service Mean?

Customer Service Training 107

Customer Service Training Training Customer Service Contact Center 107

Kustomer

SEPTEMBER 3, 2020

Companies that learn to listen to their customers whether from feedback through structured or unstructured channels, will be better equipped to adapt to the ever changing market. As the market and customer changes, companies change. Employees and How to Take On the New CX World. Gabe Larsen: (13:23). I love that.

Marketing 52

Marketing Customer Journeys Effort Score Metrics 52