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What is call center technology?

ViiBE Blog

So what exactly do call centers do? What does a call center do? Customer satisfaction is a crucial metric and the priority of every call center employee. At the core of each call center or contact center is the customer interaction. Which software is used in call centers?

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How to Start a Virtual Call Center?

NobelBiz

This is especially true for people working in contact centers. The classical brick-and-mortar contact center – with cubicles and server walls – is being challenged by a more swift and nimble business model: the virtual call center. Adapting to the new reality became a matter of survival.

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Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . Here’s a look at how AI is revamping the Philippines outbound call center : Discover and Qualify Lead Generation Philippines. Virtual assistants simplify lead generation. .

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5 Tips for Managing Remote Call Center Agents

NobelBiz

In the post-covid era, the contact center sector has altered dramatically. Managing call center agents remotely has become a true challenge for the industry. In this article, discover 5 tips to manage remote call center agents successfully.

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How Cloud Based Contact Center Solutions Increase Flexibility and Agent Productivity?

NobelBiz

Customer expectations are higher than they have ever been and call centers are increasingly concerned with their ability to adapt to changing conditions. That’s where CCaaS – Contact Center as a Service comes in. Why CCaaS flexibility is so important for call centers?

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Remote Work: The Art of Keeping your Agents Engaged and Performing

NobelBiz

This particular kind of work environment has enabled many businesses and contact centers to retain service continuity. However, it is not a walk in the park to integrate remote work in contact centers. So, how can you arrange remote working while maintaining your agent’s performance?

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Remote Work: The Art of Keeping your Agents Engaged and Performing

NobelBiz

This particular kind of work environment has enabled many businesses and contact centers to retain service continuity. However, it is not a walk in the park to integrate remote work in contact centers. So, how can you arrange remote working while maintaining your agent’s performance?