This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Contact Center Remove Contact Center Workflow Remove Download Related Topics
First Call Resolution Average Handle Time Self Service Net Promoter Score Connections Interaction NPS Engagement Call Center Customer Satisfaction More Related Topics >
article thumbnail

Visual Automation: Boost Agent Productivity with Smart Eyes

TechSee

MARCH 12, 2019

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Bringing visual automation to contact centers. The Value of Automation. The Power of Visual Automation.

Self Service 111
Self Service Contact Center Net Promoter Score Contact Center Workflow 111
article thumbnail

Agent Performance in an AI Driven World

Talkdesk

FEBRUARY 5, 2018

Many have, however, reached a consensus regarding its likely impact on contact center workflow. This new contact center dynamic further emphasizes the need for a “no sacrifices” approach to agent performance. AI will empower self-service platforms to better handle simple, transactional matters.

Self Service 40
Self Service Contact Center Workflow Contact Center Report 40
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 134,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter Facebook
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024