NobelBiz

APRIL 18, 2023

Optimizing team productivity is the key to achieving this goal, and this comprehensive guide will walk you through the steps necessary to unlock your call center’s full potential. What is hyper efficiency in a contact center?

Contact Center 52

Contact Center Call Center Management Gamification 52

TechSee

MARCH 12, 2019

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Alternatively, customers can visually interact with AI-powered assistants in self-service mode, alleviating pressure on human agents.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

TechSee

NOVEMBER 3, 2020

Today’s remote support is fully integrated within the contact center workflows, enabling remote technicians and contact center agents to collaborate together to provide faster and more efficient service. Remote support has come a long way from being an assistive option provided over phone or chat.

Contact Center Workflow 109

Contact Center Workflow Self Service Contact Center Social Media 109

NobelBiz

OCTOBER 17, 2023

Tech Inconsistencies: Remote agents might be using varied devices and internet connections, leading to inconsistent service quality. Security Concerns: Remote environments may not be as secure as in-house setups, posing risks to data privacy and protection. Tune in now !

Call Center 59

Call Center Management Contact Center Contact Center Software 59

Qualtrics

NOVEMBER 21, 2019

But we do expect AI to help drive adoption of virtual assistants and for it to become the primary channel of self service. However, this will mean human agents can save time and effort, become more productive, and focus on being a source of revenue rather than be a cost center. We’ll get better at integrating X- and O-Data.

Customer Experience 38

Customer Experience Self Service Virtual Agent Healthcare 38