NobelBiz

APRIL 18, 2023

Optimizing team productivity is the key to achieving this goal, and this comprehensive guide will walk you through the steps necessary to unlock your call center’s full potential. What is hyper efficiency in a contact center? Check our guide on what KPIs to follow if you want to have excellent customer service.

Contact Center 52

Contact Center Call Center Management Gamification 52

TechSee

MARCH 12, 2019

Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Bringing visual automation to contact centers. The Value of Automation.

Self Service 111

Self Service Contact Center Net Promoter Score Contact Center Workflow 111

NobelBiz

OCTOBER 17, 2023

Power Your Contact Center with Work-From-Home Excellence Work-from-home (WFH) in contact centers enhances employee productivity, offers business flexibility, and maintains continuity during disruptions. According to cxtoday.com , 96% of contact centers admit they face challenges in maintaining compliance.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

AWS Machine Learning

SEPTEMBER 22, 2022

You can use targeted sentiment for business-critical processes such as live market research, producing brand experience, and improving customer satisfaction. Scenario 2: Real-time contact center analysis. A positive contact center experience is crucial in delivering a strong customer experience.

Social Media 70

Social Media Contact Center Analysis Hotels 70