Contact Center Workflow, Metrics, ROI and Technology

5 Proven Ways to Make your Contact Center RPA Successful

TechSee

DECEMBER 9, 2020

Ever since the Industrial Revolution, organizations have always looked to robotic technology as a way to advance their operational efficiency. With this in mind, we’ve compiled five tips to help you overcome common barriers for properly implementing and scaling your Contact Center RPA project: Tip 1: Choose the right use cases for RPA.

Contact Center

Contact Center Contact Center Workflow Case Study Tips

Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

APRIL 18, 2023

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. Also, call center operations managers are crucial in driving hyper efficiency within their organizations.

Contact Center

Contact Center Call Center Management Gamification

Customer Experience Update

5 Proven Ways to Make your Contact Center RPA Successful

Hyper Efficiency: The Next Frontier in Contact Center Operations Management

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