Contact Center Workflow Metrics Report ROI 
TechSee
DECEMBER 9, 2020
Both types of RPA make contact center agents more effective by offloading repetitive tasks and giving them the space to focus on more value-added areas – namely, pleasing customers. AT Kearney reports that RPA costs 1/3 as much as an offshore employee and 1/5 the cost of on-site staff, and can cut costs by 25-50%.
NobelBiz
APRIL 18, 2023
As we will see, this can include strategies like automation, data analytics, digital transformation initiatives, and continuous improvement programs aimed at achieving measurable performance improvements beyond traditional metrics. Also, call center operations managers are crucial in driving hyper efficiency within their organizations.
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