Talkdesk

OCTOBER 24, 2017

Talkdesk is loaded with smart contact center tools that let you adapt to your customer needs in real time and improve customer relationships. All of these new changes in Talkdesk’s contact center offering mean our customers can make a shift from being reactive to being proactive.

Contact Center 40

Contact Center Company Contact Center Workflow Contact Center Software 40

NobelBiz

APRIL 18, 2023

The Need for Hyper Efficiency in Call Centers As a call center operations manager, you need to stay on top of the latest trends in hyper efficiency to ensure that your organization is successful. Today, hyper efficiency is no longer a luxury but a necessity for call centers looking to thrive and outperform their competition.

Contact Center 52

Contact Center Call Center Management Gamification 52

Qualtrics

NOVEMBER 21, 2019

From the growing importance of AI to the explosion in C-Suite experience leaders , here are the opportunities and challenges that will define the next 12 months… 1. Not just delivering one-off experiences that get lots of press attention, but becoming an organization that can meet expectations every single time.

Customer Experience 38

Customer Experience Self Service Virtual Agent Healthcare 38