ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Omnichannel contact centers respond to this need by giving customers more options. . What is an omnichannel contact center? The benefits of cloud-based contact center solutions.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

NobelBiz

OCTOBER 9, 2023

According to shelf.io , 91% of companies report their agents must access multiple screens during an interaction. Integration issues within contact centers are not mere obstacles; they are the bridges to seamless customer experiences, connecting the dots between customer data, efficiency, and satisfaction.

Call Center 52

Call Center Contact Center Management Contact Center Software 52

ViiBE Blog

MAY 13, 2021

The software may use a call recording that informs callers of hold times or an interactive voice response (IVR) system, reducing the workload for call center agents. There are different types of call centers. What does a call center do? At the core of each call center or contact center is the customer interaction.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

NobelBiz

JUNE 29, 2021

In our article, we will explore the inner working of the customer journey, the mapping aspect of it, and also how it works in the omnichannel environment. Today, however, there are a plethora of alternative actions and channels. What makes the Omnichannel so unique? A mapping approach can be used to do this.

Customer Journeys 52

Customer Journeys Customer Experience Contact Center Omni-Channel 52

NobelBiz

AUGUST 3, 2021

What are the flaws in your contact center? How many consumers stick with you after their first interaction? After all, running a contact center without taking human, technological, and managerial facts into account in every operational element is comparable to driving a car without a dashboard.

Contact Center 52

Contact Center How To Omni-Channel Social Media 52

NobelBiz

JUNE 6, 2021

They are certainly essential to your reputation, but do you consider them to be a consumer interaction? The only approach to answer all of these concerns is to really comprehend your consumers’ motives and emotions, as well as the outcomes of each interaction they have with your company.

Customer Journeys 52

Customer Journeys Customer Experience Contact Center Touchpoint 52

NobelBiz

MAY 24, 2021

Regardless of the hardware, the key difference is that there is no shared IP network infrastructure – the calls don’t need to travel across the network, to a remote data center, for remote management. Omni+ is high-performance, secure and scalable software supported by Amazon’s vast infrastructure.

Contact Center 52

Contact Center Call Center Software Virtual Agent 52