NobelBiz

OCTOBER 31, 2023

It’s not just about providing solutions; it’s about being there, listening, and showing your customers they matter. By leveraging advanced technologies, the Voice Carrier provides a reliable, high-quality voice communication channel, ensuring customers can always reach out and be heard.

Call Center 105

Call Center Contact Center Software Contact Center Social Media 105

NobelBiz

JULY 25, 2023

Customer Interaction Analytics plays a vital role in deciphering this mosaic of data, offering a profound understanding of customer behavior and pain points. It’s a transformative approach that empowers businesses to navigate the dynamic landscape of customer engagement with precision and empathy.

Interaction 98

Interaction Analytics Call Center Contact Center 98

NobelBiz

JULY 18, 2023

By implementing optimized strategies, it minimizes wait times, ensures prompt attention to customer needs, and maximizes agent availability for seamless call handling. Brad Butler, Contact Center Software Consultant @NobelBiz Defining Routing Rules – Algorithms Next comes defining the routing rules.

Management 52

Management Call Center Contact Center Software Contact Center 52

NobelBiz

FEBRUARY 13, 2024

Increased Customer Satisfaction : By providing quick and easy access to information and services, customers enjoy a more satisfying interaction with your brand. Implementing NobelBiz’s sophisticated IVR systems means not just meeting but exceeding customer expectations for self-service.

Call Center 59

Call Center Self Service Software Contact Center 59

NobelBiz

FEBRUARY 27, 2023

In our sphere, a successful contact center is defined by its ability to manage customer interactions and meet their needs, while also operating in an efficient and cost-effective manner. Helping agents provide accurate information to customers, reduces their frustration and enhances their experience.

Contact Center 52

Contact Center Self Service Wait Times Metrics 52

NobelBiz

OCTOBER 17, 2023

Power Your Contact Center with Work-From-Home Excellence Work-from-home (WFH) in contact centers enhances employee productivity, offers business flexibility, and maintains continuity during disruptions. Customers experience longer wait times, leading to frustration and potential loss of business.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

NobelBiz

JANUARY 17, 2022

Call Center agents’ main goal is to handle as many calls as possible effectively and without wasting time. However, it is obvious that insufficient training, incompatible interfaces and other factors might result in an increase of Average Handling Time. The AHT is a KPI that contact centers always strive to improve.

Average Handle Time 52

Average Handle Time Contact Center Management Call Center 52