Consumers Customer Service Training Fashion Online Experience 
Lumoa
NOVEMBER 17, 2022
Customers search for easy shopping solutions on clear, engaging websites. In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs.
Smith+co CX
APRIL 23, 2013
Both brands were much loved by their customers and had a reputation for being pretty good at what they did. But this was not enough to sustain sales in the face of the onslaught from online shopping. It really depends on how the brand thinks about the retail and online channels and the extent to which they work in harmony.
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