Stella Connect

JANUARY 4, 2022

Agnieszka Anna Jozwiak, CX & UX Consultant, Business Integrity Manager at Facebook. Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Stella Connect

APRIL 17, 2018

Agnieszka Anna Jozwiak, CX Consultant, CXPA. Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort. Use the GROW model to develop goals and action plans.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

Agnieszka Anna Jozwiak, CX Consultant, CXPA. Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort. Use the GROW model to develop goals and action plans.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40