Connections Guest Experience Multi-Channel Wait Times 
InMoment XI
JANUARY 17, 2024
In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.
NetBase
MARCH 2, 2020
This includes insights that reveal business trends, help them connect with consumers, and enable them to understand the story behind competitors and the market. It was a behind-the-scenes look at how Chili’s developed a new multi-year strategy to understand and address audiences with the right content through the right channels.
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