Connections, Customer Experience Professionals, Online Experience and Technology

SAP CX Live Munich Recap: 3 Universal CX Challenges for Big Brands

Experience Investigators by 360Connext

NOVEMBER 12, 2019

Here are a few I heard about again and again from SAP executives, their enterprise customers and general attendees alike. Our need to understand and react to customer data has advanced faster than the technology used to collect it. Data integration is absolutely essential to really understand customers and meet their needs.

Brands

Brands Customer Journeys Technology Policies

How NLP, ML and Deep Learning Can Transform Your CX Strategy

Chattermill

NOVEMBER 4, 2018

Customer Experience. The post aims to give the reader a gentle overview of NLP, ML and Deep Learning and make the connection of how it can be applied in the context of customer experience and support. For example, this technology can analyse tickets to learn why a customer needs support in the first place.

Strategy

Strategy Social Media Analytics Analysis

Customer Experience Update

SAP CX Live Munich Recap: 3 Universal CX Challenges for Big Brands

How NLP, ML and Deep Learning Can Transform Your CX Strategy

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