Kustomer

JANUARY 14, 2021

Striving to completely understand the business, setting goals, and creating an action plan for how to accomplish those goals are the keys to creating CX success at a base level. You can also listen and subscribe to our podcast here: Full Episode Transcript: How to Better Understand Your Customer | Ed Porter. How are you, man?

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

Thematic

AUGUST 7, 2018

Recently we spoke to Customer Experience (CX) legend Maurice Fitzgerald, the former VP of Customer Experience at HP, author of 4 books on the subject of customer experience strategy and Net Promoter Score, and global keynote speaker. System 2 is rational thinking, how to build up an argument, analyze numbers and so on.

Customer Experience 48

Customer Experience Net Promoter Score How To Infographics 48

SurveySensum

JULY 14, 2020

Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

JANUARY 5, 2021

A Customer Success Leader, Evangelist, Coach, Advisor, and a well-known Speaker, Sue is the jack of all trades! She is the Founder of Success Track Enterprise and the Co-founder at Customer Success Mastermind where she utilizes her energies to train and assist business leaders on how to leverage Customer Success to scale their organizations.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21