Conference Customer Service Customer Service Strategies Omni-Channel 
Martin Hill-Wilson
JUNE 8, 2015
I’m going to cover three main topics: Multi-channel customer experience. Social customer service. Customer hubs. These stories counterbalance the highly leveraged rhetoric used to attract us in the form of latest business book best sellers and conference agendas that drip with zeitgeist topics.
CSM Magazine
AUGUST 22, 2019
The customer service department is too often referred to as “just a cost center”. As experience overtakes price and product as a key brand differentiator, customer service is being recognized as the face of, and driver for, organization-wide strategy. The board includes: EVP, Global Customer Care, Mastercard.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
MARCH 18, 2019
Each week I read a number of customer service and customer experience articles from various resources. 1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. My Comment: Consistent accolades about a company’s customer service and experience don’t happen by accident. Follow on Twitter: @Hyken.
transcosmos Information Systems
OCTOBER 22, 2015
What makes a company stand out from the rest is their ability to provide the best customer service. In fact, it was Robert Half, a Human Resource Firm Consultant who said, that “when the customer comes first, the customer will last.” The question is: how do you cope with customer service trends?
transcosmos Information Systems
OCTOBER 22, 2015
What makes a company stand out from the rest is their ability to provide the best customer service. In fact, it was Robert Half, a Human Resource Firm Consultant who said, that “when the customer comes first, the customer will last.” The question is: how do you cope with customer service trends?
Martin Hill-Wilson
JANUARY 29, 2016
Smartphone addicted customers increasingly use their ‘third hand’ for all engagement touch points including customer service. Visual IVR becomes the GUI of choice: delivering omni-channel fluency together with an infinitely more intuitive way of engaging with service options, relative to its audio equivalent.
Call Experts
JANUARY 29, 2020
Our dashboards provide the data you need to guarantee a seamless customer service strategy. How to Provide Personalized Customer Service. Customer Journey Mapping. Stay relevant and super-serve your customers with employee training. Omnichannel management creates opportunity. Free your Phone!
Expert insights. Personalized for you.
40 
Let's personalize your content