CSM Magazine

NOVEMBER 3, 2022

The bottom line is that the quality of your customer service determines the overall brand experience, and if it isn’t satisfactory, the average consumer is likely to shop around for other options. Not to mention, excellent support can often offset the effects of subpar products or services.

Customer Service 52

Customer Service Poor Customer Service Exceptional Customer Service Social Media 52

Helen Dewdney

SEPTEMBER 4, 2018

It was a post about poor customer service and entitled Tesco – Phillip Clarke is no Sir Terry Leahy. As the blog developed and included more stories of complaints gaining redress and consumer advice, Tesco appeared more and more often. More blog posts and social media. Consumer law change.

Case Study 60

Case Study Consumers Study Social Media 60

Natalie Petouhof

SEPTEMBER 1, 2016

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. How to Calculate Social Customer Care ROI. Social media metrics.

ROI 45

ROI Social Media Airlines Customer Service 45

Service Untitled

FEBRUARY 22, 2011

Inefficiency – There is the wasted time while the salesman has to confer with his manager. So does it have to be an expensive automobile like Jaguar for consumers to expect exemplary customer service? After all when I sell a house for $100,000 or one for $700,000 the service is the same.

Customer Service 45

Customer Service Transportation Poor Customer Service Customer Satisfaction 45