TechSee

MARCH 17, 2021

Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.). For example, Verizon instituted Fios in a Box to help their subscribers self-install triple play services, while keeping their technicians out of people’s homes.

Self Service 164

Self Service Wireless Competitive Advantage Consumers 164

TechSee

MARCH 17, 2021

Video or images let technicians or remote experts actually see the devices in their environment (think wireless router, cable modem, TV set, etc.). For example, Verizon instituted Fios in a Box to help their subscribers self-install triple play services, while keeping their technicians out of people’s homes.

Technology 109

Technology Self Service Wireless Competitive Advantage 109

Pointillist

SEPTEMBER 10, 2020

Behemoths like Amazon and Netflix have transformed consumer expectations and influenced the experiences consumers demand from their banks, cable and wireless companies, and even health insurers. Now It’s Your Turn Evolving from traditional personalization to customer journey orchestration is a competitive advantage.

Customer Journeys 128

Customer Journeys Touchpoint Interaction Net Promoter Score 128

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. Erol Toker is the Founder and CEO of Truly Wireless. Erol Toker. TrulyWireless.

Software 40

Software Customer Experience Company CRM 40