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40 Best Customer Service Books We’d Recommend to Support Operators

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She identifies shortcomings such as social, communication, and self-management behaviors that limit leaders in their career. To help leaders master soft skills, she reflects on how leaders can: Work towards managing their workload. The Service Culture Handbook. View critics at workplace. Develop personal brand. Loyalty 3.0:

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link]. Website : [link].