Bold360

MAY 26, 2020

The term “customer experience” (CX) doesn’t seem to have a standard definition, but it’s often used interchangeably with customer journey, brand perception and customer engagement. Providing great CX increases customer loyalty and lifetime customer value, which directly impacts the bottom line.

Self Service 52

Self Service Customer Experience Net Promoter Score NPS 52

Verint

DECEMBER 19, 2017

If it isn’t already, community should be a critical part of your digital strategy for customer service and for digital marketing. I can potentially turn a one-time customer into a lifetime customer by helping them feel empowered, cared for and valued. Sound interesting?

Self Service 37

Self Service Competitive Advantage Lifetime Customer Customer Care 37

Avaya

JUNE 18, 2018

Each interaction is critical and contributes to the overall lifetime customer experience that drives engagement, value and loyalty. Leverage Data from Customer Interactions. Use the nuances of customer interactions to your competitive advantage.

Contact Center 40

Contact Center Analytics Competitive Advantage Call Recording 40

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132