Competitive Advantage, Customer Change and Customer Focused

The Power of Customer-Focused Leadership

Blake Morgan

MAY 17, 2023

Delivering an amazing customer experience starts at the top with customer-focused leadership. Companies winning in customer experience are led by people obsessed with the customer experience and putting customers first in everything they do. There is incredible power in customer-focused leadership.

Customer Focused

Customer Focused Leadership Effort Score Customer Centricity

Complacency or Innovation: You Decide

CX Journey

OCTOBER 5, 2017

Here's what happens and why your work is never done: Expectations change. What delights customers today may not delight tomorrow. It's important to always keep your pulse on changing customer needs. Customers change. Customer needs, desires, and expectations change. Growth happens.

Innovation

Innovation Competitive Advantage Metrics Culture

Customer Experience Update

The Power of Customer-Focused Leadership

Complacency or Innovation: You Decide

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