Talkdesk

APRIL 23, 2020

The cloud ensures a remarkable pace of innovation, which is what ultimately makes the difference in the customer’s journey. However, many companies have not yet addressed the most basic weaknesses in their contact centers. Our expectations as customers have been growing and are now higher than ever.

Contact Center 52

Contact Center Virtual Agent Competitive Advantage Innovation 52

TechSee

OCTOBER 9, 2018

AI-powered virtual agents. Chatbots have been hyped up for the last two years, and while they are certainly not perfect, they constantly improve as their powering technologies continue to evolve Other types of bots are also emerging, such as audio-based personal assistants and innovative virtual agents with visual capabilities.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

TechSee

FEBRUARY 20, 2018

This always-available model of service can provide a true competitive advantage in many industries and markets. If your company is looking to invest in disruptive technology that exploits market dynamics and provides a competitive edge: look no further than AI. Is it cost reduction?

Self Service 132

Self Service Virtual Agent Knowledge Base Contact Center 132

TechSee

FEBRUARY 12, 2018

Virtual agent exhibitors at MWC 2018: Nuance. Check out Nina, their award-winning virtual assistant. With its cost efficiencies, frictionless digital systems, secure and near-real time transactions, utilizing blockchain for your business can offer the added value that would drive a competitive advantage.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

Virtual agent exhibitors at MWC 2018: Nuance. Check out Nina, their award-winning virtual assistant. With its cost efficiencies, frictionless digital systems, secure and near-real time transactions, utilizing blockchain for your business can offer the added value that would drive a competitive advantage.

Trends 84

Trends Customer Service Multi-Channel Self Service 84