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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

If agents are frustrated, we can only imagine that the customers they’re speaking with are too. Finding Bilingual Support That Suits Your Customers Best We’re an onshore Canadian contact center outsourcer and pride ourselves on delivering sophisticated (bilingual) customer care through strategic partnership. It’s our thing.

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The future of contact centers

Talkdesk

In a globalized market, there are plenty of options to choose from and competition is just a click away, so ensuring an excellent customer experience in all interactions is undoubtedly the real competitive advantage for companies today. The post The future of contact centers appeared first on Talkdesk.

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Millennial Generation Customer Service – The Ultimate Guide

TechSee

AI-powered virtual agents. Chatbots have been hyped up for the last two years, and while they are certainly not perfect, they constantly improve as their powering technologies continue to evolve Other types of bots are also emerging, such as audio-based personal assistants and innovative virtual agents with visual capabilities.

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Streamline the Customer Journey for a Better Mobile-First Customer Experience

UJET

We’re long past the days where customer experience is an afterthought and the contact center is viewed as a cost center. Unsurprisingly, mobile usage skyrocketed during the pandemic, and the percentage of mobile interactions with the contact center is now estimated to be 80% or higher globally. For example, Wag! ,

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Prediction: 7 Customer Service Channels We Will Use in the Future

Playvox

Intelligent Virtual Agent. A virtual agent enables an intelligent, human?like Some IoT devices can even raise a ticket with the contact center. This can remove the human intervention layer and enable remote monitoring so that an agent is required only in rare instances when intervention is necessary.

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From Knowledge Base to Virtual Agents: The Shift to AI-powered Self Service

TechSee

This always-available model of service can provide a true competitive advantage in many industries and markets. If your company is looking to invest in disruptive technology that exploits market dynamics and provides a competitive edge: look no further than AI. Is it cost reduction?

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Virtual agent exhibitors at MWC 2018: Nuance. Check out Nina, their award-winning virtual assistant. With its cost efficiencies, frictionless digital systems, secure and near-real time transactions, utilizing blockchain for your business can offer the added value that would drive a competitive advantage.

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