NobelBiz

APRIL 18, 2023

Optimizing team productivity is the key to achieving this goal, and this comprehensive guide will walk you through the steps necessary to unlock your call center’s full potential. What is hyper efficiency in a contact center? This technology is a component that takes calls and assigns them to the appropriate agent.

Contact Center 52

Contact Center Call Center Management Gamification 52

TechSee

MAY 29, 2018

With clear ROI demonstrated almost immediately upon implementation, C-level decision-makers and call center management have turned to visual engagement as an important stepping stone on their journey towards providing a digital customer-centric experience. Better resolution rate. The Rise of Visual.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

TechSee

DECEMBER 4, 2018

Vodafone Greece even chose to highlight the competitive advantage created by TechSee’s service by featuring the technology in its TV commercial campaigns.

Innovation 95

Innovation Self Service Telecommunications Customer Satisfaction 95

Stella Connect

JANUARY 4, 2022

And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97