InMoment XI

AUGUST 3, 2023

By tapping into unstructured data sources, businesses can elevate their customer experience strategies, customer experience research , improve personalized interactions, and create more meaningful connections with their target audience, ultimately gaining a competitive edge in today’s data-driven marketplace.

Analytics 488

Analytics Customer Insights Data Social Media 488

West Monroe

MARCH 27, 2017

If you have read our white paper “ Becoming a Customer-Centric Bank ,” you are familiar with the four jigsaw puzzle pieces to become customer-centric: Sales Fundamentals. This transparency gains the trust from a client, bringing the first of many competitive advantages of CRM to the table.

Banking 40

Banking CRM Loyalty Customer Centricity 40

Confirmit

MAY 29, 2018

Promote culture change: By driving customer-centricity and cross-functional change. Why Implement a Voice of the Customer Program? How Do You Build a Voice of the Customer Program? in order to give a holistic view of the customer experience. What Voices Are There Besides the Voice of the Customer?

Customer Journeys 40

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage 40

SmartKarrot

JANUARY 7, 2022

Your marketing, IT, and customer experience teams are already doing that by accumulating customer data from social media, surveys, websites, and even sales transactions. Customer intelligence tools can help track customer activity, interactions, history, browsing behavior, and more. Invest in the right technology .

Social Media 10

Social Media Competitive Advantage B2B Case Study 10