Calabrio

APRIL 27, 2017

The telephone is no longer the only way to contact a company, and email and social media options are more appealing to a lot of people. As companies have expanded self-service options on their websites and have adopted new channels, many questions have been eliminated or filtered through email or social media channels.

Contact Center 162

Contact Center Engagement Self Service Social Media 162

Calabrio

APRIL 27, 2017

The telephone is no longer the only way to contact a company, and email and social media options are more appealing to a lot of people. As companies have expanded self-service options on their websites and have adopted new channels, many questions have been eliminated or filtered through email or social media channels.

Contact Center 100

Contact Center Engagement Self Service Social Media 100

Calabrio

APRIL 27, 2017

The telephone is no longer the only way to contact a company, and email and social media options are more appealing to a lot of people. As companies have expanded self-service options on their websites and have adopted new channels, many questions have been eliminated or filtered through email or social media channels.

Contact Center 100

Contact Center Engagement Self Service Social Media 100

Totango

AUGUST 23, 2022

These touchpoints may involve multiple functions of your company, including: Marketing. Any outward-facing part of your company may play a role in managing touchpoint interactions. White papers. This may happen on their initiative, or it may be encouraged through incentive offers and rewards programs.

Customer Journeys 116

Customer Journeys Touchpoint B2B Social Media 116

LiveChat

JULY 27, 2018

Gifts, offers, white papers, and discounts can all help to lure a customer back in. Reward their attention and time with an offer they’ll love. Other types of offers will work better for certain companies, depending on their services. Make them an offer. Give your customer an incentive to come back.

Engagement 59

Engagement Tips Rewards Programs Resources 59

SmartKarrot

APRIL 22, 2022

B2B companies will have to bank on customer retention as a key strategy to achieve long-term growth. Considering this, B2B companies need to have fail-proof customer retention strategies. For a B2B company, it is always a good practice to have a customer onboarding process in place. Design a reward program.

Customer Retention 10

Customer Retention B2B Strategy Rewards Programs 10