Currency Alliance

APRIL 10, 2021

Hopefully, the 10 minutes you invest reading the rest of this article will set your own company on a far brighter path. A customer’s loyalty is based on their perceived value in doing business with you, and their cumulative experience interacting with your company. or your company: reaching out to say thank you.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Currency Alliance

FEBRUARY 10, 2021

I also care a lot about companies executing their digital transformations well, so they can deliver more value to customers, build more sustainable businesses, and survive in the age of Amazon, Alibaba, and WeChat. The points can help cover up some inconsistencies, add gamification dynamics to the relationship, and help in keeping score.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

ChurnZero

JULY 12, 2019

When it comes to B2B solutions, answers may vary depending on the audience (for example, their growth stage, market they tackle, company size…), but the answers always point to two or three specific providers. These four channels MUST outperform other sources of MRR. Two important components in gamification are surprise and delight.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

SurveySensum

JULY 14, 2020

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. She led CX company-wide for 11 years at Applied Materials. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132