GetFeedback
AUGUST 14, 2019
Y ou know your customers are satisfied because the Customer Satisfaction Score (CSAT) that you see on your daily dashboard tells you as much. So, what’s a company to do to earn an even better CSAT score? Back to the question about what a company should do to ensure even better CSAT scores. The score is solid.
Esteban Kolsky
APRIL 6, 2022
no, the pandemic did not accelerate digital transformation or digital adoption, it changed business model to have to address non-traditional channels and interfaces (see messaging apps, in-place apps, commerce-driven operations, etc.) – this is not digital revolution, this is basically a business evolution. and that is modern-day CX.
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Eptica
OCTOBER 26, 2015
From making decisions on stock levels to fine-tuning marketing campaigns, websites and stores, companies have been working hard to prepare themselves for the upcoming peak period. As part of this work, retailers will have focused on the customer experience they provide , whether instore, online or on the telephone.
Magellan Solutions
JULY 28, 2021
Recalibrate your understanding of your target consumer because some of what you’ve always known about your customers changed. Because of changes in consumer behavior, retailers may need to adjust their sales and marketing channel mix. Omnichannel retail creates a range of customer touchpoints. Sales channels.
Chattermill
MAY 12, 2019
We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. Michelli divides the book into a chapter focused on each of the five principles Starbucks uses, ending each one with a collection of takeaways that companies can apply to their own business.
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