Examining Amazon.Com’s Relentless Customer Advocacy
Experience Matters
NOVEMBER 14, 2014
He describe Amazon.com as “The Earth’s Most Customer-Centric Company,” or just EMC 3. It’s no accident that Amazon.com scores so consistently high in the Temkin Experience Ratings and Temkin Customer Service Ratings. The company works on it. Listen to customers. Invent for customers.
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