Alida

APRIL 5, 2017

Modern technology has enabled companies across industries to create more convenient and seamless customer experiences by prioritizing the multichannel or omnichannel user experience. Encourage engagement and positive behaviors with tech-enabled rewards programs.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

SurveySparrow

FEBRUARY 22, 2024

Customer retention is one of the crucial aspects of business. Since it’s plain as sky that it’s harder to acquire a new customer than to retain one, most companies go retention. Let’s start by understanding the key features a customer retention software must have. And that’s probably why you are here, right?

Customer Retention 52

Customer Retention Software Gamification e-support 52

SurveySparrow

JANUARY 14, 2020

Your customers are your most valuable asset, especially if you are a small company. Growing your customer base will always be one of the most important objectives in every stand-up meeting. Businesses spend thousands of dollars on lead generation so that they can welcome new customers into their fold.

Customer Retention 52

Customer Retention Gamification Feedback Loyalty Programs 52

ECXO

JANUARY 30, 2024

For example, if a customer has a positive emotional connection with a brand, they are more likely to overlook minor issues or price increases. They may also be more inclined to recommend the brand to others, further increasing the company’s customer base. This is what the famous NPS attempts to measure.

Rewards Programs 52

Rewards Programs Loyalty Brands Connections 52

Bold360

JULY 13, 2017

How can Omnichannel Customer Service take this Further? In recent years, simply interacting with your customer base on multiple channels is no longer enough. Those straight lines from your website, your mobile app, your bricks and mortar store directly to your customer are now a baseline.

Omni-Channel 56

Omni-Channel Multi-Channel Advertising Social Media 56

Currency Alliance

JUNE 19, 2019

Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. By the end of the programme’s first year, loyalty members made up 44% of Tarte.com revenue, despite only making up 21% of the total customer base.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49