CX Centric

MAY 25, 2021

This has changed the demand for tourism and hotels significantly. Longstanding travel warnings from public health officials, government institutions, and the media have hindered consumer trust in the safety of travel. Consumer safety in travelling is surely of much importance to business growth in the Hospitality sector.

Hospitality 52

Hospitality Guest Experience Hotels Tourism 52

Kustomer

JUNE 9, 2021

consumers were willing to spend more when companies provided exceptional customer service. However, in that same study, 42% of shoppers said that companies were helpful but didn’t do anything extra to keep their business while 20% thought companies took their business for granted.

Tourism 96

Tourism eBook Exceptional Customer Service Guest Experience 96

LoyaltyPlus

JUNE 12, 2022

There are opportunities to be had by implementing a loyalty programme to establish a direct relationship with guests. Using information about people’s interactions and preferences, accommodation purchases and amenity rewards can significantly enhance the overall guest experience and result in return visits.

Hotels 52

Hotels Self Service Tourism Guest Experience 52