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How Any Business Can Adopt a Hospitality Mentality

ShepHyken

Customers value businesses that are always friendly, always helpful, and always reliable. Plus, Josh shares what it means to “get rid of your customers” and more nuggets from his latest book, The Hospitality Mentality: Create Raving Fans Through Your Guest Experience. Quotes: “Recognize that your guests don’t need you.

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Guest Experience in the Hospitality Sector.

CX Centric

This has changed the demand for tourism and hotels significantly. With this challenge, we will explore: How can hospitality companies convey hygiene and restore confidence in safe travel? How might companies like Marriott prioritize where investments should be made to drive guest engagement?

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3 Reasons Why Customer Complaints Can Help Your Business Grow

Kustomer

consumers were willing to spend more when companies provided exceptional customer service. However, in that same study, 42% of shoppers said that companies were helpful but didn’t do anything extra to keep their business while 20% thought companies took their business for granted. According to an American Express survey , U.S.

Tourism 96
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Amazing Business Radio: Josh Liebman

ShepHyken

However, Josh Liebman encourages companies to seek out complaints, saying that there are likely many other people who feel the same way, but will never say anything. He encourages companies to seek out constructive criticism in order to improve their way of doing business. Without complaints, you never know what needs improving.

Tourism 104
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LoyaltyPlus FrequentStay enhances guest relationships with hotels

LoyaltyPlus

There are opportunities to be had by implementing a loyalty programme to establish a direct relationship with guests. Using information about people’s interactions and preferences, accommodation purchases and amenity rewards can significantly enhance the overall guest experience and result in return visits.

Hotels 52
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How Iceland 'Gets' Frictionless Experiences

Think Customers

Hospitality and travel companies could learn a lot from Iceland in terms of creating a frictionless guest experience. Although it was a short trip, it gave me a glimpse into a well-oiled tourism engine that companies should aspire to. I recently visited Iceland's capital, Reykjavik, for a four-day vacation.

Tourism 40